I needed to update my home security service and decided to continue with ADT. Jesse Keenan arrived at my home, on time, well-dressed, polite, and genuinely friendly.
I set the stage by telling him what I wanted done and asking for price and update details. He complied nicely with my requests, surveyed what needed to be done, gave me prices, filled out the paperwork during which we discussed some mutually interesting topics not related to the business at hand.
BTW. he saved me some dollars when he pointed out that USAA, my insurance company had a business relationship with ADT and that my requested work would be discounted based on that. I love it when things like that happen.
Within 20 minutes of leaving my home, Jesse was back on the phone with suggested dates and times for my work to be done.
Why can’t all salespeople be like this? No pressure. Friendly and genuine. Timely. Kudoes to Jesse and to ADT for their wisdom in employing him.
PS I do NOT get a kickback from ADT. Nor from Jesse.Nor from USAA. Nada from nobody. Dang! I’m going to have to work on that.
BTW, the ADT website offered a $99 special. I did better than that. Hooray.
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Lindsey, glad to hear it. I use ADT, as well. Last time I contacted them I had good customer service, as well.